REFUND POLICY

Last Updated: March 11, 2026

At Mara Lab, we maintain strict hygiene standards for professional nail products. Because of this, we do not offer refunds.

Physical Products

All physical product sales are final.

However, we may offer product replacement only under the following conditions:

• the product arrived damaged
• the wrong product was received
• the product has a manufacturing defect

To request a replacement:

• contact us within 48 hours of delivery
• include your order number
• provide photos or video showing the issue

Requests submitted after 48 hours may not be approved.

Opened, used, or altered products are not eligible for replacement unless a manufacturing defect is confirmed.

All digital products are non-returnable and non-refundable.

Because digital content is delivered instantly and cannot be returned, we do not provide refunds or exchanges for digital purchases.